Frequently Asked Questions
Why do certifications matter?
Licensed: We meet the required training, standards, and legal qualifications, so we’re approved by the state to perform renovation work.
Bonded: You’re financially protected in the rare case that work isn’t completed as agreed.​
Insured: Our general liability and workers' compensation coverage keeps everyone protected.
Are you licensed, bonded, and insured?
Yes, Rock Renovations is fully licensed, bonded, and insured in accordance with local and state regulations. That means you can rest assured knowing we operate with full legal accountability, financial protection, and the professionalism your home deserves. These credentials ensure that your investment is protected against unexpected circumstances and that our work meets the highest standards of quality and safety.
How long will my project take?
Every project timeline is unique, but we provide a detailed proposed timeline upfront. We also stay flexible — we know surprises can happen, and we keep you informed at every stage.
What can I expect during the renovation process?
We’re committed to a peaceful, transparent process. That means clear communication, on-time arrivals, daily site clean-up, and respectful treatment of your home. We want you to feel confident and cared for every step of the way.
How do I get an estimate?
Start by reaching out through our website's contact page or by giving us a call! We’ll set up an initial consultation to understand your vision, then provide a clear, detailed estimate.
Do you offer financing options?
Yes — we can discuss financing solutions or connect you with partners we trust. We want to help make your dream project as accessible as possible.
Do you design, or do I need to hire a separate designer?
We offer in-house design services and are happy to collaborate with your designer if you have one. Our goal is to create a seamless process from concept to completion.
What areas do you serve?
We proudly serve Greater San Antonio and the surrounding communities — and we’re happy to travel up to 200 miles for the right project. If you’re unsure whether your location is within our service area, feel free to reach out! We’re always glad to discuss how we can work with you.
Do you offer warranties?
Yes — we offer a limited lifetime craftsmanship warranty. We also guide you through any manufacturer warranties on materials or products we install.
Can you work around my schedule or special needs?
We do our best to accommodate your schedule and any specific needs you have, including pets, children, or accessibility considerations. Let us know upfront so we can plan accordingly.
What sets Rock Renovations apart from other contractors?
We go beyond surface-level beauty. Our focus on craftsmanship, integrity, clear communication, and client care ensures you’re not just getting a beautiful space, but one built to last — and an experience that’s as stress-free as possible.